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In the olden days, any customer with a grievance had to write to head office or, in Spain, ask for the 'libro de reclamaciones' (complaints book). But now it's different, writes Peter Edgerton...

Friday, 22 March 2024, 16:50

Long ago, when there was no interweb, none of the very unsocial social media we delight in today existed. So, if Joe Egg wanted to air his opinions on any given subject, he had only a few options.

The first of these was to spout ... forth down at the pub, where he would be roundly laughed at by his chums and ushered off to get the beer. Another possibility was to write to the newspaper as 'Angry From Alicante', in order to offer his dubious views on immigration/pot holes/recalcitrant youths. Most of these missives were immediately binned by long-suffering editors and poor old Angry would, hopefully, give up.

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