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Telephone appointments to continue at public health centres

Appointments at surgeries are to be reduced.
Appointments at surgeries are to be reduced. / SUR
  • Staff at the district health centres will be the ones to decide if a patient needs to physically come into the surgery or if a solution can be given over the phone

A visit to the doctor at the local public health centre isn't going be the same as it was before the pandemic. The Andalusian health service, SAS, has decided to keep in place the initial telephone filter when a patient requests an appointment. This was introduced during the coronavirus outbreak.

Staff at the district health centres will be the ones to decide if a patient needs to physically come into the surgery or if a solution can be given over the phone.

The SAS said that this new strategy was already being considered before the recent health crisis and its roll out had been fast-tracked as a result.

At the moment around 30 per cent of patients needing attention are being seen in person although this can sometimes go up to 50 per cent. All health centres still have a doctor on duty for patients that cannot wait to be seen, although it may not be their own doctor.

The health service has stressed that a qualified doctor will decide if the patient is seen or not.