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Spanish consumer group warns of 'dangerous fault' in four brands of washing machine

The manufacturer is still trying to locate all the people who acquired one of them to replace them for free.
The manufacturer is still trying to locate all the people who acquired one of them to replace them for free. / OCU
  • They are front-loading models from Bosch, Siemens, Neff and Balay that have a defect in the drum that could cause a serious injury. Find out how to identify the faulty machines

Spain’s Organisation of Consumers and Users (OCU) has issued a safety alert aimed at users with certain models of popular washing machine brands.

Specifically, the notice affects the Bosch, Siemens, Neff and Balay brands and customers who may have acquired the appliances between February 2019 and March 2020.

The OCU said that in March 2020 the manufacturer detected a fault in the drum of the machines which can cause injuries to users. At that time the defective front-loading washers were withdrawn from the market.

However, the manufacturer is still trying to locate all the people who acquired one of them to replace them for free.

How to identify a faulty machine?

Spanish consumer group warns of 'dangerous fault' in four brands of washing machine

The organisation advises that those who have a front-loading washing machine of the affected brands at home, purchased after February 2019, first locate the identification plate of the appliance (usually located on the inside of the door or on the back) and write down the model number (E-Nr) and the four-digit lot number (FD), as well as the Z number, that appear on that plate.

This code must be then be entered on this web page in order to check if it is an unsafe washing machine.

"The affected machines have the batch number FD 9902", said the OCU.

“As reported by BSH, their quality controls have detected a possible failure in the joint of the inner metal drum that can cause the drum joint to loosen at the time of spinning, with the consequent risk of injury. That is why faulty electrical appliances have been withdrawn from the market to be replaced by a model without problems, and at no cost to the user at home,” says the consumer group.

The manufacturer estimates the number of dangerous washing machines to be around 2,000 units.

Until a replacement is provided the manufacturer's advice is not to exceed 800 rpm in the spin cycle.