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Boss of UK Consulate's international call centre in Malaga is given MBE

Michelle Stewart.
Michelle Stewart. / SUR

  • Michelle Stewart has led a team of over 100 people answering up to 10,000 calls a day in 16 languages during the pandemic

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The operations manager at the UK government's international consular contact centre, based in Malaga, has been awarded the MBE in Britain's New Year Honours List.

Michelle Stewart will collect her award for services to British nationals overseas, it was revealed on Thursday this week.

The Costa-based centre is the hub for calls from around the world and operates 24 hours a day.

Over 100 remote staff work in 16 foreign languages to provide support, taking day-to-day pressure off UK consulates globally. They have faced extra workload throughout the pandemic when the number of calls coming in surged from 2,000 to 10,000 a day at times.

Michelle first joined the UK Foreign, Commonwealth and Development Office as a team leader at the centre after an earlier career in tourism.

British Ambassador Hugh Elliott said: “Michelle’s calm and focused leadership and resilience has allowed her to manage a global team successfully during this unprecedented and protracted global emergency this year.”

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