Local
The nightmare of dealing with red tape in a pandemic
NURIA TRIGUERO
Administration in Spain. Anyone who has had to deal with the State (in any of its forms) since the pandemic began will know: you need patience and determination to carry out bureaucratic processes these days. If you phone, the lines are constantly busy or not ... online," is the new mantra, but even that isn't always easy. Many processes demand a digital certificate, electronic ID or Cl@ve code for security reasons, but that is an obstacle for those who are not familiar with such technological tools. The pandemic ... return instead of all the offices reopening fully at the same time. The greatest example of a public institution which has been overwhelmed by the effect of the pandemic is SEPE, the Servicio de Empleo Público Estatal (State Employment Service). The
