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HEMEROTECA

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49 resultados para 'customer'

NOTICIAS 49 noticias encontradas

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17:28

Opinion

Corked or just bad

ANDREW J. LINN

...unquestioningly, and although they may lose a customer, current tactics involve standing their ground. There is certainly no way a customer can drink a third of the bottle and then complain it was corked. The picturesque little ceremony involving the waiter ... smelling the cork and then handing it to the customer to do the same, is pointless. If it's a bad bottle it should never get near the table in the first place. In Spain they say a wine is 'picado' or just plain 'malo'. In fact I have never heard a wine

12:19

Opinion

Hot plates

ANDREW J. LINN

...any of Spain's tourist areas, and the big cities, is aware that serving a hot steak or fish on a cold plate is the way to lose a customer. The practice ranks in the same category as making sure there are soap and fresh towels in the toilets. Otherwise ... the customer and the staff are all happy. Generally speaking dishes that come out of the industrial dishwasher are at a perfect temperature, and do not need to be warmed up any more. There are also industrial plate-warming machines, and, though not to

13:23

Opinion

Customer care

ANDREW J. LINN

...first-time visitors to regulars, since it is apparently ten times easier to sell to a returning customer than to a new one. The relationship must be flawlessly promoted, but restaurants are rather bad at adopting this strategy. They mistakenly believe that it ... to contribute a small percentage of the day's takings to a local charity is a popular gesture. The client could be told that there are regular wine tastings, with free tapas, and would the customer like to receive invitations? Free cigars used to be a ... guaranteed inducement, but regrettably now come with a social stigma attached. It goes almost without saying that social media is an invaluable tool, but rather impersonal. The bottom line in any circumstance is never to let a customer walk out of a

17:50

Sport

Can rugby teach us something?

Rob Palmer

...intrigued by the application of the Video Ref, the interaction and way they come to a conclusion over a decision. It's far more entertaining than the actual game! For football to totally embrace the technology, the paying customer needs to see and hear why

19:07

Opinion

No shows

ANDREW J. LINN

...penalised customer will probably never set foot in that restaurant ever. Rather more effectively, but on a knife-edge between legality and illegality as far as the data protection laws are concerned, is the clandestine circulation of a black list among

14:26

National

Online shopping at Mercadona costs the firm 16 euros per customer

LUCÍA PALACIOS

It costs Mercadona, Spain's biggest supermarket group, 16 euros to deliver a home order to one if its internet customers. This is more than double what it is actually charging those people, which averages 7.21 euros. The firm reaches that figure by

17:18

Opinion

Tipping point

Peter Edgerton

...you see, attempting to refuse the offer of an eye-watering tip from a happy customer who'd spent every evening of his week's holiday in the bar. He'd tried to squeeze the money surreptitiously into my palm while I forcefully resisted, hence the

17:11

Opinion

Worth complaining

ANDREW J. LINN

...not up to standard." Most restaurants are prepared to do almost anything to assure customer satisfaction. Replacing a dish costs little and even giving a free bottle of wine is not a financial burden. "But it is really upsetting when someone ... complain, and of these half do not do so for fear of the 'chef's revenge', ergo, their new dish will have something horrible, and invisible, mixed into it. Another urban myth? I watched a customer leaving a Marbella restaurant last week. Clearly upset, he

11:21

Opinion

Techno qualities

Peter Edgerton

On 26 June 1974, at Marsh's supermarket in Troy Ohio, Clyde Dawson and Sharon Buchanan participated in a humble interaction which would prove to have enormous significance in the history of technology. Clyde as customer and Sharon as check-out girl

13:49

Local

Junta de Andalucía tells utility and phone firms to open real offices

M. D. T.

...provinces. In addition it is asking for the firms to provide round-the-clock customer service by telephone without charge. The Junta, which operates an arbitration service between consumers and some companies, said that in 2017 it had 1,843 arbitration