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Refunds, a further ordeal for travel agencies already in crisis
JUAN SOTO
...between the clients and service providers, say they feel they are trapped in a deadend, because the money their clients entrusted to them for their holidays is still in the hands of the companies or hotel chains, and they cannot refund it until these ... muscle so they are unable to refund clients from their own resources. And, of course, all the consumers can do is be patient and wait for their money. Nor do the travel agents feel they have enough power to go into battle with major airlines which operate ... all over the world. The law called Ley de Viajes Combinados stipulates that refunds must be paid to clients within a maximum period of 14 days, or within seven days if they had only contracted flights. Despite this, the vast majority of agencies are
