The dog flew from Seville to Palma de Mallorca.
When he was handed the dog’s body in Palma he was offered a 100-euro voucher as compensation
Air Berlin is to pay 2,635 euros in compensation to the owner of a dog that died of dehydration while waiting for an hour to be loaded onto a flight from Seville to Mallorca in July last year.
The owner sued the German airline, through the organisation reclamador.es, for “extreme negligence” during the transportation of the dog and for the moral damage caused.
The compensation was the result of an out-of-court settled before the case was due to be heard by a Palma court this week.
According to the case brought against the airline, on arrival in Mallorca the company hid the dog’s body until the rest of the passengers had gone, and then offered the owner a 100-euro voucher as compensation.
The CEO of reclamador.es Pablo Rabanal explained that the owner’s anguish had begun back at Seville airport when, an hour before boarding the employee who picked up his English bulldog, Nano, refused to put a dish of water inside his dog carrier despite the high temperatures as, according to the member of staff, it was against regulations.
In a statement the owner, Francisco Javier Ramos, said: “From the windows at the boarding gate I could see another plane to which carriers with pets were being taken on luggage trucks covered with awnings to protect them from the sun and they took no more than ten minutes to load them on.”
He went on to say that he then saw his own dog “on a kind of elevator with a glass cabin for the driver and a platform where the carrier was left in full sun and without a cover, with nothing to protect it.”
Once in Palma, the passenger waited at the conveyor belt until eventually he was taken to another more private part of the airport where he was told that “it was possible that his dog needed veterinary attention because he was lying inside the carrier and not moving.”
“Finally they brought him the dog’s body,” said reclamador.es. “Air Berlin only offered Francisco Javier a voucher for 100 euros to use for a future flight.”
Pablo Rabanal said that the result of this case is “a clear warning to airlines to review their pet transport protocol. We will always be on the side of the passengers, defending their rights and going as far as it takes,” he added. “They treated the dog like an object, a suitcase, instead of a living creature.”